Policy

Making a purchase:
You can make your purchase in person (click here for directions) or by phone (828-274-4213).

Shipping:
We ship by US Mail. Our typical shipping charge is $7.50. Depending on the size of your order, your shipping charge may be different. When we confirm your order, we'll also confirm the shipping charge.

Returns:

• No cash or credit card refunds will be given. Customers will be given a choice of either an exchange or store credit. Shipping charges are non-refundable.
• Yarn must be returned no later than three months after date of purchase.
• Returns must be in original condition and accompanied by a sales receipt.
• All mark down and sales items are final sales; no returns will be accepted.
• All special order items are final sales; no returns will be accepted.
• All books, patterns and other printed materials are final sales; no returns will be accepted.
• All needles and hooks are final sales; no returns will be accepted.